Showing 1–2 of 2 articles
Account recovery that can walk around the second check
Strong sign-in protection can be undermined by a weaker recovery process. Review every way to regain access, including support-assisted changes and replacement recovery details.
Read the visual guide
How a support desk should handle a caller who sounds legitimate
Knowing an employee’s name, manager, or urgent problem does not prove identity. Use an approved verification process before resetting access or changing recovery details.
Read the visual guide