Showing 1–6 of 6 articles
Account recovery that can walk around the second check
Strong sign-in protection can be undermined by a weaker recovery process. Review every way to regain access, including support-assisted changes and replacement recovery details.
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How a support desk should handle a caller who sounds legitimate
Knowing an employee’s name, manager, or urgent problem does not prove identity. Use an approved verification process before resetting access or changing recovery details.
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What multi-factor authentication is, in plain language
Multi-factor authentication combines different kinds of proof. Choose an appropriate method, protect recovery routes, and learn how to handle a request you did not initiate.
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What to do when you think an account has been taken over
Regaining the password is only the start of account recovery. Check active sessions, recovery details, mailbox rules, connected applications, and the device used to sign in.
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What a SIM swap is, and how to make one harder
If someone takes control of your mobile number, messages and calls intended for you may reach them. Protect the carrier account and review which services rely on that number for recovery.
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How to start using a password manager
A password manager helps you use a different strong password for each service. The first task is protecting the vault and making sure you can recover access to it.
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